If you haven’t accepted the request yet, you can simply decline the pending request by following the link in the notification email or going to your my items page and clicking.

If you’ve already accepted a rental and the payment has been made, the cancellation has to be requested through Quupe support (email: [email protected]).

If you cancel something within 48 hours of the start of the rental period, you will be on the hook for a cancellation charge of 30% of the rental fee. This is about protecting the borrower and giving them peace of mind that, once they’ve requested something, their rental is going forward.

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