You can cancel a request before it's accepted by the lender by going to your chat, clicking on the lender message, opening your request card and clicking on cancel.

After you make a booking request, and your request has been accepted, there’s a 48-hour grace period where you’ll be reimbursed if you decide to cancel a booking before your rental period.

After that time, as long as it’s earlier than the 48-hour window prior to the beginning of the rental period, the borrower is charged 30% of the rental, with the rest of the rental amount being refunded.

Any cancellations made within 48 hours of the start date of the rental cannot be reimbursed, to protect lenders from last-minute cancellations. 

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