You can cancel a request before it's accepted by the lender by going to your messages, clicking on the lender message, opening your request card and clicking on cancel. You can see the cancellation steps below.
After you make a booking request, and your request has been accepted, there’s a 24-hour grace period where you’ll be reimbursed if you decide to cancel a booking before your rental period.
After that time, as long as it’s earlier than the 24-hour window prior to the beginning of the rental period, the borrower is charged 30% of the rental, with the rest of the rental amount being refunded.
Any cancellations made within 24 hours before the start date of the rental, or during and after the rental period cannot be reimbursed, to protect lenders from last-minute cancellations.
Rental requests with insurances added:
If a borrower has added insurance to the rental, and requests a cancellation before the start of the date of the rental, the borrower is charged only the insurance fee and 100% of the rental amount will be reimbursed.
If a borrower has added insurance to the rental, and requests a cancellation during the rental period, the borrower is charged the insurance fee and 30% of the rental amount. In a case like this, the cancellation request has to be confirmed by the lender.
No amount will be reimbursed if a borrower has added insurance to the rental, and requests a cancellation after the rental period is over.
How you can cancel a rental request:
- Go to your messages and find the name of the person you requested the item from, or the person who requested an item from you.
- Click on the message and see the list of rental requests under the In Progress filter.
- Click on Cancel button on the request card.
Note: If the request has already been accepted and payment has been made, the lender of borrower need to reach out to our customer support team using the chat-box found on our website.